Optimum Reviews

Optimum has an overall rating of 5.0 based on 1 review. Customer feedback on Optimum is mixed: Optimum reviewers highlight positive aspects like reliable internet speeds, good customer service, competitive pricing, which strongly appeal to residential customers seeking affordable internet solutions. However, Optimum is often criticized for its occasional service outages, limited availability in rural areas, equipment rental fees.

5.0/5.0

1 review

5 Stars

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4 Stars

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1 Star

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All Optimum Reviews (1)
ticklishdog651
April 07, 2018
"Kudos!"
Andre, your agent in Tyler, is top-notch! He guided us through the process we asked for in a clear, step-by-step manner. Super straightforward and to the point. He’s the best agent we’ve ever had at Suddenlink. You’re lucky to have him on your team!
Optimum Q&A

How easy is it to get a hold of customer service at suddenlink?

What made you choose suddenlink over similar businesses?

JaydenTurner
January 03, 2020

“Because, unfortunately, I have my niece and nephew that stay with me from time to time and want programs to watch and I unfortunately, this is the ONLY freaking company that's available in my area to choose from. Believe me, if I had more choices, I would choose ANYONE else seriously.”

F_ing regulate this "utility". these communications are vital to many people, and can cost a lot of money to business' when they break down.

BellaMoore
November 20, 2019

“Amen! Amen a million times to this! My jaw has dropped a million times in the past month alone at the audacity and just horribleness of their customer service, wait times, ability to lie to their customers over and over and think they can still keep them.”

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